Terms & Conditions
1. Introduction
Welcome to Island Heaven Tours, located in Melsiripura, a premier tourism agency in Sri Lanka. By using our website and services, you agree to comply with these Terms & Conditions. If you do not agree, please refrain from using our services.
2. Eligibility
Our services are available to individuals aged 18 and above or those with parental/guardian consent.
Users must comply with Sri Lankan laws and international travel regulations.
3. Services & Bookings
We provide tour packages, hotel reservations, transportation, and guided excursions in Sri Lanka.
All services are subject to availability and may be modified at our discretion.
Prices are subject to change without prior notice.
4. Reservations & Payments
All bookings require a deposit or full payment as specified during the booking process.
Payments can be made via [Payoneer, bank transfer, credit/debit card, or other methods].
Booking confirmation is subject to successful payment processing.
5. Cancellation & Refund Policy
Cancellations made [number] days before the travel date may qualify for a refund, subject to cancellation fees.
No refunds for cancellations made within [number] days of the travel date.
Refund processing time varies based on payment method.
Any third-party cancellation fees (hotels, airlines) apply separately.
6. Travel Documents & Responsibilities
Customers must ensure they have valid passports, visas, and other necessary travel documents.
We are not responsible for visa rejections or travel disruptions due to missing documentation.
Customers must comply with local laws, customs, and regulations while in Sri Lanka.
7. Itinerary Changes & Force Majeure
We reserve the right to alter itineraries due to unforeseen circumstances, including weather, strikes, or government regulations.
In the event of natural disasters, political unrest, or pandemics, refunds or rescheduling will be subject to our policy.
8. Travel Insurance
We strongly recommend obtaining travel insurance to cover medical emergencies, trip cancellations, and lost luggage.
We are not liable for any losses incurred due to lack of insurance coverage.
9. Liability Disclaimer
We act as an intermediary between clients and third-party service providers (hotels, transport, guides, etc.).
We are not liable for personal injury, accidents, delays, or losses beyond our control.
Travelers assume full responsibility for their safety and well-being during the trip.
10. Code of Conduct
Travelers must respect local culture, laws, and traditions.
Disruptive behavior may result in termination of services without refund.
11. Intellectual Property
All website content, including images, text, and branding, is our property and may not be copied or redistributed without permission.
12. Third-Party Links & Services
Our website may contain links to third-party websites. We do not endorse or take responsibility for their content or services.
13. Amendments to Terms
We reserve the right to modify these Terms & Conditions at any time.
Updated terms will be posted on our website, and continued use of our services implies acceptance.
14. Governing Law & Disputes
These Terms & Conditions are governed by the laws of Sri Lanka.
Any disputes shall be resolved under Sri Lankan jurisdiction.
15. Contact Information
For any questions or concerns regarding these Terms & Conditions, please contact us at our office in Melsiripura or email us at 0769027100 or email us at iheaventours@gmail.com.